How We Operate

At AUSSYS, we believe in transparency, reliability, and customer satisfaction. Here’s a clear overview of how we operate to ensure a smooth and trustworthy shopping experience:
How We Operate | AUSSYS

📦 Order Processing & Fulfillment

  • Orders are processed within 1–2 business days after payment confirmation.
  • We ship using trusted courier services to ensure fast and secure delivery.
  • You’ll receive a tracking number via email once your order is dispatched.

🚚 Shipping

  • We offer nationwide delivery across South Africa.
  • Estimated delivery time: 2–5 business days, depending on your location.
  • For full details, please see our Shipping Policy.

🔁 Returns & Refunds

  • "Cooling-Off" Returns accepted within 7 days of delivery.
  • Products must be unused and in original packaging.
  • Refunds processed within 5 business days after receiving the returned item.
  • See our Returns Policy for more info.

💳 Payment Methods

  • Credit/Debit Cards
  • EFT (Electronic Funds Transfer)
  • PayFast
  • All transactions are secured and encrypted for your protection.

📞 Customer Support

  • Email: support@aussys.co.za
  • Phone: +27 (0)82 498 8474
  • Contact Form: Available on our Contact Us page
  • We aim to respond within 24 hours on business days.

🏢 About AUSSYS

AUSSYS is a proudly South African company based in Alberton, Gauteng. We specialise in Industrial Automation with special focus and consideration around machine safety

We design/integrate and validate safety-related parts of control systems (SRP/CS), safety-related application software (SRASW), and provide proof of compliance

We’re committed to delivering quality and value to every customer.